Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Overview and Our Commitment
yenloraxine operates from our office at 20 Fitzmaurice Street, Wagga Wagga, NSW, providing startup education and financial guidance services throughout Australia. We're committed to protecting your personal information and being transparent about how we collect, use, and store your data.
This policy explains our practices in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We believe you have the right to understand exactly what happens to your information when you interact with our services.
Information We Collect
Personal Information Categories
| Information Type | Examples | Collection Method |
|---|---|---|
| Contact Details | Name, email, phone, postal address | Registration forms, contact inquiries |
| Educational Background | Previous experience, goals, interests | Program applications, assessments |
| Technical Information | IP address, browser type, device info | Website analytics, automated collection |
| Payment Information | Billing address, payment method details | Course enrollment, payment processing |
How We Use Your Information
Your information helps us deliver better educational experiences and maintain our service quality. We use your data for specific purposes that directly relate to our startup education mission.
We don't use your personal information for automated decision-making that significantly affects you. Any profiling we do is limited to providing relevant course recommendations and improving your learning experience.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights and will respond to your requests promptly.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a portable format like PDF or CSV.
Correct Information
Ask us to update or correct any inaccurate personal information. You can also update many details directly through your account dashboard.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Restrict Processing
Limit how we use your information in certain circumstances, such as while we investigate accuracy concerns you've raised.
Object to Processing
Object to certain uses of your information, particularly for marketing purposes or research activities.
Withdraw Consent
Withdraw your consent for activities that require it, though this won't affect the lawfulness of processing before withdrawal.
How to Exercise Your Rights
Contact us at contact@yenloraxine.com with your request. Include your full name and the email address associated with your account. We may need to verify your identity before processing certain requests.
Most requests are handled within 30 days. If we need more time due to complexity, we'll let you know and explain the reason for the delay.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures evolve with technology and threats.
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
Data Sharing and Third Parties
We share your personal information only when necessary to provide our services, comply with legal obligations, or with your explicit consent. We don't sell your data to third parties.
Service Providers We Work With
Legal Disclosure Requirements
We may disclose your information if required by Australian law, court order, or government request. This could include situations involving tax obligations, regulatory compliance, or law enforcement investigations.
Before any such disclosure, we'll assess the legitimacy of the request and, where legally permitted, attempt to notify you unless doing so would compromise the investigation or violate the law.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes we collected it, or as required by Australian law. Different types of information have different retention periods.
| Data Category | Retention Period | Reason |
|---|---|---|
| Course enrollment data | 7 years after completion | Tax and business records requirements |
| Payment information | 7 years from transaction | Financial reporting and dispute resolution |
| Website analytics | 26 months | Understanding user behavior and improving services |
| Marketing communications | Until you unsubscribe | Ongoing communication preferences |
| Support inquiries | 3 years | Service quality and follow-up support |
When we no longer need your information, we securely delete or anonymize it. Deletion includes removing data from our active systems and ensuring it can't be recovered from backups beyond the retention period.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You have control over how cookies are used.
Types of Cookies We Use
You can control cookie settings through your browser preferences or our cookie banner when you first visit our site. Blocking certain cookies may affect website functionality and your user experience.
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information overseas. We ensure adequate protection for any international transfers.
Cross-Border Data Protection
When we transfer data outside Australia, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification schemes. We assess the privacy laws of the receiving country to ensure your data remains protected.
Our primary international transfers occur with service providers in the United States and European Union, both of which have established privacy frameworks we carefully evaluate.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent website notices.
Minor updates that don't materially affect your rights may be made without specific notification, but we'll always update the "Last Modified" date at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the changes.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.
We aim to respond to privacy inquiries within 5 business days. For complex requests, we may need up to 30 days and will keep you informed of our progress.